Support & Help

GLS Delivery & Payment Filter | We're here to help!

Contact Us

Email: support@sharenoconcept.com

Response Time: Within 24 hours (business days)

Languages: English, Croatian, German

Frequently Asked Questions

How do I add the GLS selector to my cart page?

Go to your Shopify theme editor (Online Store → Customize), navigate to your cart page, and add the "GLS Delivery Selector" app block from the Apps section.

Which countries are supported?

We support 18 European GLS countries: Croatia, Slovenia, Hungary, Romania, Bulgaria, Serbia, Czech Republic, Slovakia, Poland, Germany, Austria, Italy, Spain, Portugal, Netherlands, Belgium, Denmark, and Luxembourg.

How do I configure prices for different delivery options?

In the app admin panel, go to "Countries" and click "Configure" on any country. You can set separate prices for Home Delivery and ParcelShop pickup for each country.

Why isn't ParcelShop showing on checkout?

Make sure you have created a shipping rate in Shopify Settings → Shipping and delivery that contains "paketomat" or "parcel" in its name. The app filters existing shipping rates - it cannot create new ones.

Can I hide Cash on Delivery for ParcelShop orders?

Yes! In the app Settings page, enable "Hide COD for ParcelShop" option. The payment filter will automatically hide cash on delivery when a customer selects ParcelShop pickup.

Setup Guide

  1. Enable Countries: Go to Countries page and enable the countries where you offer GLS delivery
  2. Configure Prices: Click Configure on each country to set delivery prices and labels
  3. Create Shipping Rates: In Shopify Settings, create shipping rates for "GLS Home Delivery" and "GLS ParcelShop"
  4. Add App Block: In theme editor, add the GLS Delivery Selector block to your cart page
  5. Test: Place a test order to ensure everything works correctly

Reporting Issues

When contacting support, please include: